CA 108: Professional Communication & Patient Interaction – The Chiropractic Clinical Assistant (CA) is the "voice of the office" and the primary ambassador for patient experience. This 2-hour course provides the foundational skills necessary to build trust, manage difficult interactions, and maintain a patient-centered environment. This course is a core component of the Certified Chiropractic Clinical Assistant (CCCA) Program.
CA 108: Mastering the Voice of the Chiropractic Office
Professional communication is arguably the most vital skill a Chiropractic Assistant can possess. From the initial phone inquiry to explaining clinic procedures, the CA’s ability to communicate with clarity, empathy, and professionalism directly impacts patient compliance and office efficiency. In CA 108, you will learn to navigate verbal and non-verbal cues, master the art of active listening, and handle challenging patient scenarios with confidence.
Course Topics
- Introduction to Clinical Communication: The role of the CA as the ambassador of patient trust and the office brand.
- Verbal Excellence: Using appropriate tone, avoiding medical jargon, and asking effective, clarifying questions.
- Non-Verbal Cues: Mastering body language, eye contact, and professional boundaries.
- Active Listening Techniques: How to listen with intent and use reflective listening to validate patient concerns.
- Telephone Etiquette: Professional greeting protocols, efficient scheduling, and voicemail management.
- Conflict Resolution: Strategies for managing frustrated patients while protecting patient dignity and clinic privacy.
- Internal Teamwork: Respectful and clear communication between the CA and the Doctor of Chiropractic.
Learning Objectives
Upon completion, students will be able to:
- Demonstrate effective verbal and non-verbal communication skills in a clinical setting.
- Apply active listening techniques to improve patient-centered service.
- Manage difficult or frustrated patient interactions using professional conflict resolution.
- Maintain patient confidentiality and professional conduct across all communication channels.
- Support office efficiency through clear internal reporting and teamwork.
Quick Course Details
- Course Type: Online
- Credit Hours: 2
- Instructor: Monte Horne, DC
- Format: Video, text, and downloadable study guide
- Certification: Part of the Certified Chiropractic Clinical Assistant (CCCA) curriculum
About the Instructor
Monte Horne, DC is the Founder of CCEDseminars and a leading educator in the chiropractic field. With years of experience as postgraduate faculty at Texas Chiropractic College, Dr. Horne developed the FCLB-recognized Certified Chiropractic Clinical Assistant program to ensure office staff are equipped with the clinical and professional skills needed for modern practice success.
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